--- title: "True Ice Maker Repair | IceMakerRepair.center" description: "True Residential ice maker repair. True Residential undercounter ice maker repair, from a slow harvest to water that will not drain." url: "https://icemakerrepair.center/brands/true/" --- # True Ice Maker Repair True Residential undercounter ice maker repair, from a slow harvest to water that will not drain. ## True Residential ice makers, specifically. True Residential sells a 15-inch clear ice maker in standard and ADA heights, rated for outdoor use, and an ice maker freezer column. Its clear ice units come with a drain pump and a water filter built in and spell out their status in short words on the display, such as drn, LnG and FuL. The True Residential lineup ### Builds 2 ice maker types Freezer ice maker · Undercounter ice maker ### Called out for Undercounter Ice Maker Not Draining and 5 more problems on True Residential ### Repairs we do 10 repairs, on any make Diagnostic visit · Ice maker assembly replacement · Ice maker water inlet valve repair · Frozen fill tube repair ### Error codes drn Err · LnG FiL · LnG ICE · E1 · E2 9 True Residential codes with a page of their own ## The True Residential lineup. True Residential builds 2 of the 4 ice maker types this site covers. Which one decides how the visit is planned. [All ice maker types](https://icemakerrepair.center/types/) Freezer ### Freezer ice maker **1** of the problems we see on True Residential come up on it Freezer ice maker repair Undercounter ### Undercounter ice maker **4** of the problems we see on True Residential come up on it Undercounter ice maker repair ## What is particular to True Residential. We work on True's 15-inch TUI-15 clear ice units, the ADA-height TUIADA-15 and the ice maker freezer column. The clear ice units share one control and one set of display codes. ### A drain pump on every clear ice unit True fits a drain pump as standard, and the control shuts off the water and cuts power if the drain does not clear within 5 minutes, showing drn Err. That means a kinked hose often looks like a dead unit until the display is read. ### Words on the display Instead of numbers, the True display pairs short words such as LnG FiL for a slow fill, hot GAS for the harvest valve and Lo t2 for a cold room. Each pair points at one part or condition, which speeds up the diagnosis. ### A water quality setting True lets the owner set water quality from 0 for soft water to 5 for hard water, and higher settings flush more water between cycles. On hard-water homes we check this setting before blaming cloudy cubes on a part. ### Outdoor-rated undercounter models All True undercounter ice units are UL rated for outdoor use, and the guide calls for winterizing in cold weather. Outdoor kitchens bring dust on the condenser and freezing risk that indoor units never see. Parts Drain pumps, thermistors, hot gas valves and water filters are True-specific. Control and refrigeration parts may need to be ordered after the first visit. Repair or replace True's clear ice units are built to last, so a pump, probe or valve replacement is usually the right call. Replacement comes up mainly after freeze damage to an outdoor unit that was never winterized. Book your True Residential visit ## What we are called out for. On True Residential, most often undercounter ice maker not draining. [All problems](https://icemakerrepair.center/problems/) True Residential error codes - [`drn Err` Drain and pump](https://icemakerrepair.center/error-codes/true-drn-err/) - [`LnG FiL` Water supply and fill](https://icemakerrepair.center/error-codes/true-lng-fil/) - [`LnG ICE` Ice making and harvest](https://icemakerrepair.center/error-codes/true-lng-ice/) - [`E1` Temperature sensors](https://icemakerrepair.center/error-codes/true-e1/) - [`E2` Temperature sensors](https://icemakerrepair.center/error-codes/true-e2/) - [`hot GAS` Ice making and harvest](https://icemakerrepair.center/error-codes/true-hot-gas/) [All True Residential codes](https://icemakerrepair.center/error-codes/#codes-true) ### Undercounter Ice Maker Not Draining 5 causes, cheapest first ### No Ice Coming From the Ice Maker 7 causes, cheapest first ### Cloudy or Discolored Ice 6 causes, cheapest first ### Ice Maker Making Small or Hollow Cubes 6 causes, cheapest first ## Not a True Residential? True Residential is one of 27 ice maker makes on this site. The other 26 each have a page of their own. [All 27 brands](https://icemakerrepair.center/brands/) ## True Residential ice maker repair, where we come out. 9 metros, each with its own page. 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The drain did not clear within 5 minutes of the pump running, so the control shut off the water and cut power. Check the drain hose for kinks and clogs, then turn the unit back on. ### What does LnG FiL mean on a True ice maker? The reservoir took too long to fill. True's first checks are that the water filter is installed and the water supply is turned on. ### Can a True ice maker stay outside in winter? The undercounter models are rated for outdoor use, but True asks you to winterize them in freezing weather. Lo t2 on the display means it is already too cold to run. ### Why are my True clear ice cubes cloudy? Scale and hard water are the usual reasons. Run the automatic clean and check the water quality setting, which flushes more water between cycles at higher numbers. --- **[Read on the site: True Ice Maker Repair | IceMakerRepair.center](https://icemakerrepair.center/brands/true/)** **[Book a visit with IceMakerRepair.center](https://icemakerrepair.center/schedule/)**