KitchenAid built-in side-by-side
showing HOL
On KitchenAid built-in side-by-side models, HOL on the dispenser display means Holiday Mode.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: KitchenAid
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or call (844) 773-0701
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What HOL
actually means.
On KitchenAid built-in side-by-side models, HOL on the dispenser display means Holiday Mode. The dispenser levers are disabled, the dispenser lights go off, and the ring around LOCKOUT blinks.
KitchenAid ice maker display
What to do when HOL shows on the ice makerKind of codeMode, not a failure
Something the ice maker was switched into, often without anyone noticing, rather than something that broke: ice turned off from the panel or by the wire arm lifted while reaching into the bin, a control lock, a Sabbath setting, a cleaning cycle still running, a reminder that the water filter is due. No part has worn out, and the ice maker's own buttons or arm put it right.
Usually leads toNo repair
Press and hold ICE, LIGHT and LOCKOUT together for 3 seconds to turn Holiday Mode off.
Shows up asIce Dispenser Not Working
The ice dispenser not working means you press the paddle and nothing comes, or the motor hums without ice, or only a few chips fall while the bin behind the door is full.
MakeKitchenAid
KitchenAid ice maker service for the door, the freezer drawer and the water supply that feeds them.
SourceKitchenAid built-in side-by-side owner's manual W11310952A (Wayback copy, Feb 2022)
KitchenAid built-in side-by-side models (owner's manual W11310952A).
Before you book,
in this order.
Each step comes from KitchenAid's own guidance for HOL on its ice makers. Follow it to the end: the last card says whether this is a visit.
Press and hold ICE, LIGHT and LOCKOUT together for 3 seconds to turn Holiday Mode off.
Try the ice dispenser again.
If ice still does not dispense, check the ice maker's wire shutoff arm is down.
If the levers still do nothing with Holiday Mode off, book a visit.
Cleared?
The ice maker is filling and dropping cubes again and no part was needed. If the same code returns during the next harvest, or water shows up on the floor again, book it as a new problem.
What not to do
HOL is not a dispenser failure. It is a setting that blocks the levers until it is switched off.
What you may
notice with it.
The ice maker problems HOL tends to arrive with. Answer these at the ice maker before anyone is booked.
All problems
Ice Dispenser Not Working
6 causes, cheapest first
No repair indicated
Nothing to repair.
Something the ice maker was switched into, often without anyone noticing, rather than something that broke: ice turned off from the panel or by the wire arm lifted while reaching into the bin, a control lock, a Sabbath setting, a cleaning cycle still running, a reminder that the water filter is due. No part has worn out, and the ice maker's own buttons or arm put it right.
KitchenAid
ice makers.
KitchenAid ice maker service for the door, the freezer drawer and the water supply that feeds them.
KitchenAid ice maker repairMore KitchenAid codes
Mode, not a failure on other makes
Door ice maker
The ice maker that feeds the dispenser on the outside of a door: tucked into an insulated box in the left door of a French door model, or at the top of the freezer side of a side-by-side, with a chute and an auger carrying cubes to your glass.
Freezer ice maker
The ice maker that sits inside the freezer compartment itself, a tray that twists or a mold with a heater and an ejector, dropping cubes into a bin or drawer you open by hand, with no dispenser on the door.
Undercounter ice maker
A built-in residential ice maker that lives under a kitchen, bar or basement counter, making clear cubes or chewable nugget ice on its own cooling system, with a water line in and a gravity drain or a small drain pump out.
In KitchenAid's own words
the indicator light around the LOCKOUT button will blink and “HOL” will appear on the dispenser display.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. KitchenAid built-in side-by-side models (owner's manual W11310952A).
KitchenAid HOL ice maker repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about HOL.
Can I clear HOL myself?
Why does my KitchenAid dispenser show HOL and give no ice?
Does HOL turn off the ice maker on a KitchenAid built-in?
How do I tell HOL from a jammed KitchenAid dispenser?
Back to your everyday
Still showing HOL?
Book with the code or the blink pattern written exactly as the ice maker shows it, the full model number, and whether there is any water on the floor — when there is a code, that is where the diagnosis starts.