A tall stainless French door appliance with a recessed ice dispenser on its left door stands in a bright US home kitchen, a clear glass under the chute catching falling ice cubes.

KitchenAid
Ice Maker Repair

KitchenAid ice maker service for the door, the freezer drawer and the water supply that feeds them.

(844) 773-0701

Mon–Sat, 8am–8pm

3 ice maker types
6 problems we see
6 error codes

Book a visit

Three short steps, about a minute.

or call (844) 773-0701

KitchenAid ice makers,
specifically.

KitchenAid's ice comes from freezer ice makers that feed door dispensers on its built-in side-by-sides, and from 15- and 18-inch undercounter ice makers, including an outdoor model. The undercounter units depend on a good drain, and KitchenAid publishes specific limits for it.

The KitchenAid lineup

Builds3 ice maker types

Door ice maker · Freezer ice maker · Undercounter ice maker

Called out forUndercounter Ice Maker Not Draining

and 5 more problems on KitchenAid

Repairs we do10 repairs, on any make

Diagnostic visit · Ice maker assembly replacement · Ice maker water inlet valve repair · Frozen fill tube repair

Error codesClean light blinking · Replace Filter light flashing · Service light · HOL · REPLACE FILTER / HOLD BUTTON TO RESET

6 KitchenAid codes with a page of their own

The KitchenAid
lineup.

KitchenAid builds 3 of the 4 ice maker types this site covers. Which one decides how the visit is planned.

All ice maker types

Door

What is particular
to KitchenAid.

KitchenAid ice makers sit in built-in and freestanding refrigerators, some as accessories, and in undercounter units in 15- and 18-inch widths. The undercounter units have their own lights and drain requirements.

Drain limits in feet

KitchenAid says a built-in drain pump should not push water more than 9 feet up or 30 feet away, and an accessory pump lifts up to 10 feet. An overlong drain run causes low ice and even power interruptions.

Gravity drain needs a real drain

Without a pump, a KitchenAid undercounter unit needs a nearby floor drain and a hose with no low spots. Water settling in a dip backs up toward the bin.

Holiday Mode on built-ins

KitchenAid built-in side-by-sides have a Holiday Mode that shows HOL and disables the dispenser levers. It is a setting, not a failure.

The ice maker as an accessory

On some KitchenAid built-in models the ice maker and bin are an accessory rather than standard equipment. A unit that never made ice may simply never have had one fitted.

Parts

Drain pump kits (KitchenAid gives part 1901A), filters and ice maker assemblies are specific to the model. Built-in accessory ice makers are matched to the refrigerator platform.

Repair or replace

A built-in KitchenAid is usually repaired rather than replaced for an ice problem. An undercounter unit with drain trouble is almost always a repair or an installation fix.

Book your KitchenAid visit