A freezer ice maker seen from below with its bin pulled out, a row of half-released crescent cubes caught on the ejector arm over the gray mold.

Bertazzoni French door ice maker
showing EO

On the 36-inch Bertazzoni French door models, EO is the display's report that the ice maker itself has a problem.

(844) 773-0701

Mon–Sat, 8am–8pm

  • Ice making and harvest
  • Ice maker assembly replacement
  • Source: Bertazzoni

Book a visit

Three short steps, about a minute.

or call (844) 773-0701

What EO
actually means.

On the 36-inch Bertazzoni French door models, EO is the display's report that the ice maker itself has a problem. The rest of the unit keeps cooling and freezing, but ice production may stop until the ice maker is checked.

Bertazzoni ice maker display

What to do when EO shows on the ice maker

Before you book,
in this order.

Each step comes from Bertazzoni's own guidance for EO on its ice makers. Follow it to the end: the last card says whether this is a visit.

01

Open the freezer drawer and make sure the ice box is seated and the cubes under the ice maker are not frozen into one lump.

02

Confirm the ice making icon is lit, the water shutoff behind the unit is open and the supply line has no kinks.

03

Keep food where it is, since cooling is not affected, and book a visit if EO stays on the display.

Still there?

It usually turns into ice maker assembly replacement. Book with the code and the model number.

What not to do

EO does not say the freezer is warm or that the compressor has stopped. Bertazzoni's table keeps it separate from the temperature sensor and communication codes, and the unit goes on cooling with it showing.

What you may
notice with it.

The ice maker problems EO tends to arrive with. Answer these at the ice maker before anyone is booked.

All problems

Where EO usually leads

Ice maker assembly replacement.

Ice maker module, mold or twisting tray · moderate.

In Bertazzoni's own words

EO Ice maker fault
Bertazzoni RFD36FZNX / RFD36FZNW user and installation manual (us.bertazzoni.com PDF) Bertazzoni RFD36FZNX / RFD36FZNW user and installation manual (us.bertazzoni.com PDF) Bertazzoni RFD36FZNX / RFD36FZNW user and installation manual (us.bertazzoni.com PDF)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Printed in the use manual for the RFD36FZNX and RFD36FZNW French door models. Bertazzoni's columns and bottom-mount units use other displays and do not list EO.

Bertazzoni EO ice maker repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a child filling two glasses with ice from the door dispenser in a bright family kitchen
For the heart of your home.

Questions
about EO.

Can I clear EO myself?
Open the freezer drawer and make sure the ice box is seated and the cubes under the ice maker are not frozen into one lump. If it comes back, it needs a visit.
Is it safe to keep using my Bertazzoni French door model while EO is showing?
Yes for food: Bertazzoni says the unit still cools and freezes with this code. Only the ice maker is in question, so expect little or no new ice until it is repaired.
Can a lump of frozen cubes bring up EO on a Bertazzoni ice maker?
The manual does not tie EO to the ice box, but cubes fused under the ice maker can stall it, so clearing and emptying the box is a sensible first step. If EO stays after that, the ice maker needs testing.
Does EO on a Bertazzoni RFD36 mean the whole ice maker must be replaced?
Not always. EO says the control has flagged the ice maker, and the cause may be the assembly, its motor, the water it receives or the wiring to it. A technician tests those before choosing a part.

Back to your everyday

Still showing EO?

Book with the code or the blink pattern written exactly as the ice maker shows it, the full model number, and whether there is any water on the floor — when there is a code, that is where the diagnosis starts.

(844) 773-0701 Schedule a repair