The ice compartment high in a French door model's left door opened with its cover off, a small sensor clipped to the side of the ice maker and its thin wire running to a plug.

True clear ice maker
showing E2

On True's 15-inch clear ice models, E2 is thermistor 2 failure.

(844) 773-0701

Mon–Sat, 8am–8pm

  • Temperature sensors
  • Ice maker control and sensor repair
  • Source: True Residential

Book a visit

Three short steps, about a minute.

or call (844) 773-0701

What E2
actually means.

On True's 15-inch clear ice models, E2 is thermistor 2 failure. That thermistor is on the condenser outlet tube and cycles the fan motor; E2 means the probe has a bad or loose connection, so the control cannot manage the fan properly.

True Residential ice maker display

What to do when E2 shows on the ice maker

Before you book,
in this order.

Each step comes from True Residential's own guidance for E2 on its ice makers. Follow it to the end: the last card says whether this is a visit.

01

Write down E2 and the model and serial numbers.

02

Make sure the front grille and kickplate are clear so the condenser gets air.

03

Book a visit; True lists E2 as a service company repair.

Still there?

It usually turns into ice maker control and sensor repair. Book with the code and the model number.

What not to do

E2 is not a harvest problem like E1. It concerns the probe that controls the condenser fan.

What you may
notice with it.

The ice maker problems E2 tends to arrive with. Answer these at the ice maker before anyone is booked.

All problems

Where E2 usually leads

Ice maker control and sensor repair.

Control board, thermistor or bin sensor · moderate to highest.

In True Residential's own words

Thermistor 2 is located on the condenser outlet tube and is
True ADA-height 15-inch TRUE ICE (TUIADA-15-D) install guide (true-caliber.com PDF) True ADA-height 15-inch TRUE ICE (TUIADA-15-D) install guide (true-caliber.com PDF) True TUI-15-D Quick Reference Sheet, technical service bulletin (true-caliber.com PDF)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. True Residential 15-inch clear ice models (TUI-15-D, and the ADA-height TUIADA-15-D). The letters are read from the display images in True's guide and quick reference sheet; the display alternates the two words.

True Residential E2 ice maker repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A parent and a child filling two glasses with ice from the door dispenser in a bright family kitchen
For the heart of your home.

Questions
about E2.

Can I clear E2 myself?
Write down E2 and the model and serial numbers. If it comes back, it needs a visit.
What part does E2 point to on a True ice maker?
Thermistor 2 on the condenser outlet tube. It tells the control when to run the condenser fan.
Can E2 make my True ice maker run hot or loud?
If the control cannot read the condenser temperature, the fan may not cycle as designed. That can change how the unit sounds and how well it cools.
Is E2 something I can fix on my True?
No. True's action is to contact a service company to test and replace the probe or its connection.

Back to your everyday

Still showing E2?

Book with the code or the blink pattern written exactly as the ice maker shows it, the full model number, and whether there is any water on the floor — when there is a code, that is where the diagnosis starts.

(844) 773-0701 Schedule a repair