True Ice Maker Repair
True Residential undercounter ice maker repair, from a slow harvest to water that will not drain.
Mon–Sat, 8am–8pm
- 2 ice maker types
- 6 problems we see
- 9 error codes
Book a visit
Three short steps, about a minute.
or call (844) 773-0701
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True Residential ice makers,
specifically.
True Residential sells a 15-inch clear ice maker in standard and ADA heights, rated for outdoor use, and an ice maker freezer column. Its clear ice units come with a drain pump and a water filter built in and spell out their status in short words on the display, such as drn, LnG and FuL.
The True Residential lineupBuilds2 ice maker types
Freezer ice maker · Undercounter ice maker
Called out forUndercounter Ice Maker Not Draining
and 5 more problems on True Residential
Repairs we do10 repairs, on any make
Diagnostic visit · Ice maker assembly replacement · Ice maker water inlet valve repair · Frozen fill tube repair
Error codesdrn Err · LnG FiL · LnG ICE · E1 · E2
9 True Residential codes with a page of their own
The True Residential
lineup.
True Residential builds 2 of the 4 ice maker types this site covers. Which one decides how the visit is planned.
All ice maker typesWhat is particular
to True Residential.
We work on True's 15-inch TUI-15 clear ice units, the ADA-height TUIADA-15 and the ice maker freezer column. The clear ice units share one control and one set of display codes.
A drain pump on every clear ice unit
True fits a drain pump as standard, and the control shuts off the water and cuts power if the drain does not clear within 5 minutes, showing drn Err. That means a kinked hose often looks like a dead unit until the display is read.
Words on the display
Instead of numbers, the True display pairs short words such as LnG FiL for a slow fill, hot GAS for the harvest valve and Lo t2 for a cold room. Each pair points at one part or condition, which speeds up the diagnosis.
A water quality setting
True lets the owner set water quality from 0 for soft water to 5 for hard water, and higher settings flush more water between cycles. On hard-water homes we check this setting before blaming cloudy cubes on a part.
Outdoor-rated undercounter models
All True undercounter ice units are UL rated for outdoor use, and the guide calls for winterizing in cold weather. Outdoor kitchens bring dust on the condenser and freezing risk that indoor units never see.
Parts
Drain pumps, thermistors, hot gas valves and water filters are True-specific. Control and refrigeration parts may need to be ordered after the first visit.
Repair or replace
True's clear ice units are built to last, so a pump, probe or valve replacement is usually the right call. Replacement comes up mainly after freeze damage to an outdoor unit that was never winterized.
Book your True Residential visitWhat we are
called out for.
On True Residential, most often undercounter ice maker not draining.
All problems
Not a
True Residential?
True Residential is one of 27 ice maker makes on this site. The other 26 each have a page of their own.
All 27 brandsTrue Residential ice maker repair,
where we come out.
9 metros, each with its own page.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions about
True Residential ice makers.
Why did my True clear ice maker shut off and show drn?
What does LnG FiL mean on a True ice maker?
Can a True ice maker stay outside in winter?
Why are my True clear ice cubes cloudy?
Back to your everyday
Book your True Residential visit.
Have the ice maker's model number ready — on True Residential it decides which parts come on the first visit.