IceMakerRepair.center (844) 773-0701Mon–Sat, 8am–8pm Book a visit
A tall stainless French door appliance with a recessed ice dispenser on its left door stands in a bright US home kitchen, a clear glass under the chute catching falling ice cubes.

Café
Ice Maker Repair

Service for Café ice makers, covering the dispenser, the bin and the water supply behind them.

(844) 773-0701

Mon–Sat, 8am–8pm

  • 2 ice maker types
  • 6 problems we see
  • 6 error codes

Book a visit

Three short steps, about a minute.

or call (844) 773-0701

Café ice makers,
specifically.

Café builds its door ice maker into a compartment on the inside of the left door on bottom-freezer models, and sells 15-inch panel-ready undercounter ice makers in clear-ice and nugget versions. The undercounter units speak through a few control lights, and most of their calls come back to water in, water out and scale.

The Café lineup

Builds2 ice maker types

Door ice maker · Undercounter ice maker

Called out forNo Ice Coming From the Ice Maker

and 5 more problems on Café

Repairs we do10 repairs, on any make

Diagnostic visit · Ice maker assembly replacement · Ice maker water inlet valve repair · Frozen fill tube repair

Error codesCI · Making Ice and Filter lights flashing alternately · Several control lights flashing · Time to Clean flashing · Making Ice light flashing after power off

6 Café codes with a page of their own

The Café
lineup.

Café builds 2 of the 4 ice maker types this site covers. Which one decides how the visit is planned.

All ice maker types
Door

Door ice maker

2 of the problems we see on Café come up on it Door ice maker repair Undercounter

Undercounter ice maker

4 of the problems we see on Café come up on it Undercounter ice maker repair

What is particular
to Café.

Café's ice comes from door ice makers in its French door and bottom-freezer models and from the UCC15 clear-ice and UNC15 nugget panel-ready undercounter units. The undercounter models share one light scheme, so a pattern on one reads the same on the other.

Clear ice depends on clean plates

Café's clear-ice manual links cubes that are not fully formed to scale on the ice-making system. A cleaning cycle with the cleaner poured in when Time to Clean starts flashing is the owner's fix, and it often restores full cubes.

Two lights that trade places

When Making Ice and Filter flash one after the other, the undercounter unit is short of water. The clear-ice manual adds the filter itself to the list of suspects, alongside the supply valve and a kinked line.

Drain problems show up in the bin

Café lists water backing up into the ice bin when the drain tubing is kinked. Gravity-drain units can be converted with a drain pump kit when no floor drain is nearby.

A room it likes

Café says its undercounter ice makers work best in rooms between 60 and 90°F. A unit in a hot bar area or an unheated space makes less ice without anything being broken.

Parts

Undercounter ice maker parts such as the water pump, inlet valve and drain pump kit are matched to the model and ice type. Door ice maker parts are listed by the refrigerator model.

Repair or replace

A panel-ready undercounter unit is fitted into custom cabinetry, so repair is usually the better path when one part fails. A unit whose sealed system has failed outside its early years is the case to weigh replacement.

Book your Café visit

What we are
called out for.

On Café, most often no ice coming from the ice maker.

All problems

Café error codes

All Café codes
An open bottom freezer drawer in a US home kitchen showing an empty white ice bin and the gray ice maker mold above it with its row of dry cube cups, a dispensing glass sitting unused on the counter.

No Ice Coming From the Ice Maker

7 causes, cheapest first

 A handful of small, thin crescent ice cubes and a few broken hollow shells lying in a white ice bin pulled from a freezer drawer, one cube cracked open to show its wet center.

Ice Maker Making Small or Hollow Cubes

6 causes, cheapest first

 A stainless undercounter ice maker in a US home kitchen bar with its door open, a layer of standing water pooled in the bottom of the bin around half-melted cubes, the drain opening covered.

Undercounter Ice Maker Not Draining

5 causes, cheapest first

 A stainless undercounter ice maker built into a white kitchen island with its door open, slushy water brimming over the ice bin and a thin sheet of water spreading across the tile floor in front of the kickplate. Water on the floor or near power

Undercounter Ice Maker Overflowing

6 causes, cheapest first

Not a
Café?

Café is one of 27 ice maker makes on this site. The other 26 each have a page of their own.

All 27 brands

Café ice maker repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A parent and a child filling two glasses with ice from the door dispenser in a bright family kitchen
For the heart of your home.

Questions about
Café ice makers.

Why are the cubes from my Café clear-ice maker not fully formed?
Café's manual points to scale on the ice-making system. Run the cleaning process; if cubes stay incomplete afterward, book a visit.
Why is water backing up into my Café ice bin?
Café lists kinked drain tubing as the cause. Use tubing that does not kink, and check the drain path behind the unit.
Can a gravity-drain Café undercounter unit get a drain pump?
Yes. The manual describes a drain pump kit that converts a gravity-drain model, with the pump, harness and tubing included.
Where is the ice maker on a Café French door model?
On models with in-door ice it is in a compartment on the inside of the left door, behind its own small door.

Back to your everyday

Book your Café visit.

Have the ice maker's model number ready — on Café it decides which parts come on the first visit.

Schedule a repair Call (844) 773-0701
(844) 773-0701 Schedule a repair